With the curtain to fall shortly after another decade, it is worth looking forward to the trends in skills that will shape both our personal and professional lives in the future. Here’s what we need to know about technology in 2020 and beyond.
Cloud technology has allowed trades and the administration to respond to corporate challenges and answer resident wants in a more dynamic and tailored way in the current decade, and they will last to look to these technologies to further connect with their customers and citizens, respectively, and achieve strategic business objectives.
Artificial intelligence (AI) and machine learning (ML) will be dominant to Australians and it will continue to be used to solve all kinds of challenges across sectors such as traffic and travel, banking and personal finance, and retail.
Through ML, pressure on our transport system can be eased during peak periods by sharing real-time occupancy data on trains, and AI can support retailers to operate with maximum efficiency by syncing inventory located in warehouses and shops with online stores, enabling easier management by staff and better customer experience.
These are just some examples of how cloud technology will play a big role in the way administrations will use data to make better choices and improve their customer experience.
The study predicts that in the next 5 years, 40% of small-to-medium businesses expect to incorporate some form of cloud technology into their business operations.